From setup to savings, here are the answers to the most common questions dealerships and drivers ask about FortiTrak.
FortiTrak is a modern vehicle protection and recovery platform designed to help drivers, dealerships, and fleet operators prevent theft, recover assets faster, and reduce financial risk. Using real-time GPS tracking, intelligent alerts, and law-enforcement-ready recovery tools, FortiTrak gives you continuous visibility and peace of mind—whether your vehicle is parked, moving, or tampered with.
Traditional GPS trackers focus mainly on location. FortiTrak goes further.
FortiTrak combines real-time tracking, theft detection, tamper alerts, backup power options, and recovery workflows into one platform. Unlike consumer trackers or passive GPS devices, FortiTrak is built for proactive protection, faster recovery, and insurance-ready documentation—making it suitable for everything from personal vehicles to dealership inventory and large fleets.
Yes. FortiTrak provides coverage across the continental United States.
Our devices are designed to work nationwide using reliable cellular and GPS networks, allowing you to monitor and protect your vehicles whether they’re at home, on the road, or across multiple locations.
Installation depends on the FortiTrak product you choose:
Pulse installs in minutes via the vehicle’s OBD port—no wiring required
Recover, Secure, and Dual Recover are professionally installed for maximum reliability and concealment
Hydro is designed for rugged and marine environments with flexible mounting options
Once installed, activation is completed through the FortiTrak portal or app in just a few steps.
Yes. FortiTrak offers dedicated customer support to help you get set up and stay protected.
Our team is available to assist with onboarding, activation, troubleshooting, and recovery coordination. For dealerships and fleet customers, we also provide structured support and guidance to ensure smooth deployment and ongoing success.
Yes. FortiTrak gives you a centralized dashboard where you can view your entire inventory in real time.
You can see vehicle locations, movement status, battery health, and alerts across your lot or multiple locations—all from a single interface. This makes it easy to spot unusual activity, manage large inventories, and maintain full visibility without manual checks.
FortiTrak reduces theft risk by detecting suspicious activity early and enabling faster response.
Vehicles are continuously monitored for movement, tampering, and off-hour activity. If something unusual occurs, alerts are triggered immediately, allowing staff to act before a loss escalates. In the event of theft, FortiTrak provides precise location data and recovery tools that significantly improve recovery speed and outcomes.
In many cases, yes.
FortiTrak provides documented proof of active tracking, theft prevention measures, and recovery capability—factors that insurers often consider when evaluating risk. While discounts vary by provider, many dealerships use FortiTrak as part of their insurance conversations to support lower premiums or improved coverage terms.
No. FortiTrak is designed to be simple to deploy without internal IT resources.
Our team assists with onboarding, device activation, and dashboard setup. Inventory can be added quickly, and staff can be trained to use the platform with minimal effort. Most dealerships are fully operational with FortiTrak without needing dedicated IT involvement.
Yes. FortiTrak works wherever you are.
You can monitor your vehicle’s location, movement, and alerts in real time through the FortiTrak app or web dashboard, whether you’re across town or across the country. If your car moves unexpectedly, you’ll be notified immediately.
If your vehicle is stolen, FortiTrak helps you act fast.
You’ll receive an alert as soon as suspicious movement is detected. From there, you can track your vehicle’s live location and share recovery details with law enforcement. FortiTrak is designed to support faster recovery by providing accurate, real-time tracking data.
Yes. FortiTrak uses a subscription model.
The monthly fee covers continuous tracking, cellular connectivity, real-time alerts, access to the app and dashboard, and ongoing system support. Pricing varies by device and protection level, so you can choose the plan that fits your needs.
It depends on the product.
Some FortiTrak devices are designed for simple self-installation, while others require professional installation for maximum security and reliability. If you prefer, FortiTrak can also be installed by an authorized partner or dealer. We’ll guide you to the best option based on the product you choose.
Yes. FortiTrak can be helpful during the insurance claims process.
If your vehicle is stolen, FortiTrak provides time-stamped location data, movement history, and proof of active tracking, which insurers often request during a claim. While coverage decisions depend on your insurance provider, FortiTrak can help support faster, clearer claims documentation.
Yes. FortiTrak is designed to operate within applicable U.S. laws and regulations.
The system is intended for tracking vehicles you own or are authorized to monitor. Data is securely transmitted and managed in accordance with privacy and data-protection standards. As with any tracking technology, users are responsible for complying with local laws regarding consent and usage.
Yes. You’re always in control.
You can manage alerts, tracking preferences, and device settings through the FortiTrak app or dashboard. Depending on the product and configuration, tracking can be adjusted or paused, while still maintaining account access and device management.
No. FortiTrak does not sell your personal or location data.
Your data is used solely to provide tracking, alerts, recovery support, and platform functionality. Information may only be shared when required to deliver the service (such as secure cloud hosting or recovery assistance) or when legally required. FortiTrak does not monetize customer data.
Your data is protected using industry-standard security practices.
FortiTrak uses encrypted data transmission, secure servers, and controlled access to protect your location and account information. Only authorized users can access your tracking data through the FortiTrak app or dashboard, and security protocols are continuously maintained to safeguard your information.
Yes. You can request deletion of your data.
If you decide to stop using FortiTrak, you can request account and data deletion by contacting FortiTrak support. Data removal is handled in accordance with applicable privacy regulations and internal data-retention policies.
We’re happy to help — whether you’re a dealer, driver, or just exploring.
